Privacy Policy

Casper Wearable is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Brand Name: Casper Wearable
Business Type: Partnership
Location: Nagpur, Maharashtra – 440034
Support Email: [email protected]
Phone: +91 9209635198

We operate an e-commerce store that sells wearable fashion products, accessories, and related items.

2. Information We Collect

We collect the following information when you interact with our website:

Personal Information

Name
Email address
Phone number
Shipping address
Billing address

Order & Payment Information

Payment method details (UPI, Razorpay, Cash on Delivery)
Order history
Transaction details
(Note: We do not store full card or UPI details. All payments are processed securely through payment gateways.)

Technical & Tracking Information

IP address
Device information
Browsing data
Cookies (session cookies, analytics cookies, cart cookies)
Tracking details from Delhivery shipping API

3. How We Use Your Information

We use your data for the following purposes:

To Process Your Orders

Confirming and managing orders
Shipping your products
Providing tracking information through Delhivery
Sending order updates via email or WhatsApp

To Manage Your Account

Allowing users to log in
View order history
Download invoices
Check tracking details

To Improve Our Services

Understanding user behavior
Personalizing website content
Enhancing customer experience

For Communication & Support

Responding to customer queries
Sending order confirmations & updates
Sending important notifications

For Promotions (Only With Consent)

Sending offers, discounts, new product updates, and store promotions
(We never sell your data to third parties. Promotions are only from Casper Wearable.)

4. Payment Processing

We use secure payment methods including:

UPI
Razorpay
Cash on Delivery (COD)

All online payments are handled through encrypted and PCI-DSS complaint gateways.
We do not store your sensitive payment details like UPI PIN, card number, or CVV.

5. Shipping & Delivery

We use Delhivery as our shipping partner.
Your shipping details are securely shared with Delhivery only for delivering your order and generating your tracking information.

6. Cookies & Tracking Technologies

Our website may use cookies to:

Keep items saved in your cart
Improve website performance
Analyze user behavior
Enhance security

If you are unsure, we recommend keeping cookies enabled for the best shopping experience.
Users can disable cookies through their browser settings, but some features may stop working.

7. Third-Party Services

We currently do not use third-party marketing services such as Google Analytics, Facebook Pixel, WhatsApp API, or email marketing tools.

We only use:

Delhivery Shipping API for tracking and order delivery.

No other third-party receives or processes your information.

8. Sharing Your Information

We do not sell, rent, or trade your personal data.

Your data is only shared with:

Delhivery (for shipping your order)
Payment gateways (Razorpay / UPI partner bank)

These services only receive the data required to process your order safely.

9. Data Protection & Security

We use multiple security measures to protect your data, such as:

SSL-encrypted checkout
Secure payment gateways
Encrypted user passwords
Limited data access

Despite our best efforts, no system can be 100% secure. However, we continuously work to protect your data.

10. Your Rights as a User

You have the right to:

Access your personal information
Update or correct your details
Request deletion of your account
Opt-out of promotional messages
Disable cookie tracking

To request any of the above, email us at: [email protected]

11. Return & Replacement Policy

As per our store policy:

Returns: Accepted within 7 days
Exchanges: Accepted within 7 days
Items must be unused, unwashed, and in original packaging
Refunds (if applicable) are processed after inspection

Shipping charges may apply depending on the condition and reason for the return.

12. Children’s Privacy

Our website is not intended for users under the age of 18.
We do not knowingly collect data from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Address: Nagpur, Maharashtra – 440034
Phone: +91 9209635198