Return & Exchange Policy

Thank you for shopping with Casper Wearable!
We want you to love your purchase, and we’re here to help if something goes wrong.

This Return & Exchange Policy explains when and how you can return or exchange items purchased from our store.

1. Eligibility for Return & Exchange

We offer 7-day returns and exchanges from the date of delivery.

To be eligible, the product must be:

• Unused

• Unwashed

• Unworn

• In its original packaging

• With all original tags and labels attached

Items that show signs of wear or damage caused after delivery will not be accepted.

2. Items Eligible for Return/Exchange

We accept returns and exchanges for:

• Size issues

• Wrong product received

• Defective or damaged items

• Quality issues

We do not accept returns for:

• Items damaged due to customer misuse

• Items without original tags

• Products washed or worn

• Free gifts or promotional items

• Final sale / clearance items (if applicable)

3. Return & Exchange Process

To request a return or exchange:

1. Email us at [email protected]

2. Include:

   • Order number

   • Your name

   • Reason for return/exchange

   • Photos of the product (if damaged or wrong item)

3. Our team will respond within 24–48 hours with further instructions.

4. Pickup & Shipping

• We provide return pickups through our logistics partner Delhivery.

• In certain pin codes, customers may be required to self-ship the product.

• Return shipping charges may apply if:

  • The return is due to size issue

  • Customer changed their mind

Returns for defective or wrong products are completely free.

5. Refund Policy for Returns

Refunds (if applicable) will be processed only after:

• The product is received

• The product passes a quality check

Refunds are issued as:

• Original payment method for prepaid orders

• Bank transfer or UPI for Cash on Delivery orders

• Refunds may take 5–7 business days depending on your bank/payment provider

COD charges (₹60) and shipping fees are non-refundable.

6. Exchange Policy

You may exchange your product for:

• A different size

• A different color (if available)

• A replacement for defective/wrong items

Exchanges are subject to stock availability.
If the product is out of stock, you may choose a refund or store credit.

7. Important Conditions

• Items once used or washed cannot be returned.

• Please do not send the product back without contacting us first.

• In case of fake returns (empty box, wrong product), no refund will be issued.

• We reserve the right to refuse returns that do not meet policy conditions.

8. Order Cancellation

Orders can be cancelled only before they are shipped.
Once shipped, cancellation is not possible.

9. Contact Us

For any help regarding returns or exchanges, feel free to contact:

Email: [email protected]
Phone: +91 9209635198

We’re here to help you!