Shipping Policy

Thank you for shopping at Casper Wearable!
This Shipping Policy explains how and when your orders are processed, shipped, delivered, and tracked.

1. Shipping Partner

All orders are shipped through our trusted delivery partner:

Delhivery Logistics

They handle door-to-door delivery, real-time tracking, and secure shipping of your products.

2. Order Processing Time

Orders are processed within 24–48 hours after confirmation.
Orders placed on weekends or holidays will be processed on the next working day.
Cash on Delivery orders may require additional verification.

3. Shipping Time

Estimated delivery time after dispatch:

Metro Cities: 3–5 working days
Tier 1 & Tier 2 Cities: 4–7 working days
Other / Remote Locations: 6–10 working days

Delivery times may vary due to courier delays, weather conditions, or high-order volume.

4. Shipping Charges

Prepaid Orders: Free Shipping (if applicable)
Cash on Delivery (COD): ₹60 additional fee
Any extra courier surcharge (for remote locations) will be shown at checkout.

5. Tracking Your Order

Once your order is shipped:

You will receive a tracking link via Email or WhatsApp
You can also view your tracking ID anytime by logging into your Casper Wearable Dashboard
Tracking may take 12–24 hours to show updates

6. Address Accuracy

Please ensure the shipping address is:

Correct
Complete
Includes pin code, house number, and mobile number

Orders with incomplete or incorrect addresses may be delayed or returned to us.

7. Delivery Attempts

Delhivery usually makes 3 attempts to deliver your order.
If the delivery fails after 3 attempts:

The package will be returned to our facility
Reshipping will require additional charges

8. Order Delays

Your order may be delayed due to:

Weather conditions
Festivals or public holidays
Remote delivery locations
Courier operational issues
Incorrect address or phone number

We will assist you if your order is delayed, but we cannot guarantee exact delivery dates.

9. Lost, Damaged, or Missing Items

If your product arrives damaged or if items are missing:

Take clear photos of the package & product
Email us within 24 hours at [email protected]
Include your order number and details

We will resolve the issue with the courier and send a replacement if eligible.

10. Return-To-Origin (RTO)

An order may return back to us (RTO) if:

Delivery was unsuccessful
The phone number was unreachable
Address was incorrect
Customer refused delivery

For COD orders that return as RTO, future COD orders may be restricted.

11. International Shipping

Currently, Casper Wearable ships only within India.
We do not support international delivery.

12. Contact Us

For shipping-related questions, contact:

Email: [email protected]
Phone: +91 9209635198
Nagpur, Maharashtra – 440034